Orders & Delivery
To process payments, prepare products, calculate delivery options, fulfill orders and provide shipment updates.
1. Verantwortlicher
Der Verantwortliche für iKAGOO.com ist Shenzhen Oak Bay Electronic Technology Co., Ltd., the company that operates the iKAGOO website and online store.
Unternehmen: Shenzhen Oak Bay Electronic Technology Co., Ltd.
Website: www.ikagoo.com
Kontakt: iKAGOO-Kontaktseite
Geschäftsadresse: 11B, No. 156 Shuotai Road, Lihu Community, Xinhu Subdistrict, Guangming District, Shenzhen, Guangdong, China
This Privacy Policy should be read together with our Terms and Conditions, Shipping Policy, Return and Refund Policy, Warranty Policy and available cookie or consent settings.
2. Informationen, die wir sammeln
Von Ihnen bereitgestellte Informationen
- Account information: name, email address, phone number, account credentials and account preferences where applicable.
- Order information: billing address, shipping address, products ordered, order history, transaction status and delivery information.
- Vehicle compatibility information: vehicle make, model, production year, dashboard photos, original instrument cluster or infotainment information, LHD or RHD configuration, system version and relevant factory equipment.
- Support information: emails, contact-form messages, AI chat messages, photos, videos, screenshots, installation questions, compatibility questions, warranty evidence and troubleshooting information.
- Shipping information: destination country or region, state or province, city, postal code, shipping address and other information reasonably required to display, calculate or arrange delivery.
- Marketingpräferenzen: newsletter subscriptions, consent choices and campaign interactions where applicable.
Automatisch erfasste Daten
- Technical information: IP address, browser, operating system, device type, referring page, timestamps and security logs.
- Aktivitäten im Geschäft: pages viewed, product interactions, shopping-cart contents, checkout activity and order-session information.
- Shipping calculation information: destination information, products, quantities, package characteristics and available delivery options used to determine shipping.
- Analytics information: Verkehrsquelle, Seitenleistung, Klicks, Scrollen und allgemeine Nutzungsmuster der Website.
- Cookie information: login, cart, language, currency, regional, analytics and consent-preference data.
Please do not submit complete payment-card numbers, payment passwords, authentication codes, account passwords, unnecessary identity documents or other highly sensitive information through ordinary email, contact forms or the AI Product Advisor.
3. Google Sign-In and Google User Data
iKAGOO provides Google Sign-In as an optional method for customers to create or access an iKAGOO customer account.
Customers can browse public iKAGOO product pages, installation information and other public website content without using Google Sign-In.
Google data we may access
When you voluntarily choose Google Sign-In, Google may provide limited account information according to the permissions shown during authentication. This may include:
- Your name.
- Your email address.
- Your Google account identifier.
- Your profile image where made available by Google.
How Google user data is used
Google user data obtained through Google Sign-In may be used only as reasonably necessary to:
- Create or authenticate your iKAGOO customer account.
- Provide secure account access.
- Associate your account with orders and customer support where appropriate.
- Maintain account continuity when you return to iKAGOO.
- Protect accounts against unauthorized access, abuse or fraud.
How Google user data is stored
Limited Google account information required for authentication and customer account operation may be stored in iKAGOO's account systems and related website infrastructure.
Such information is retained only for as long as reasonably required to operate the account, provide customer service, maintain legitimate transaction or security records, prevent fraud or comply with applicable law.
Sharing of Google user data
iKAGOO does not sell Google user data and does not provide Google user data to third parties for independent advertising, data brokerage or unrelated marketing purposes.
Limited information may be processed by service providers that support website hosting, authentication, security, account management, email or technical infrastructure where reasonably required to operate iKAGOO.
Google user data and artificial intelligence
Google user data obtained through Google Sign-In or Google APIs is not used to train artificial intelligence or machine-learning models.
iKAGOO does not use Google user data obtained through Google Sign-In or Google APIs to develop, improve or train generalized, non-personalized or personalized artificial intelligence or machine-learning models.
We also do not transfer Google user data to third parties for the purpose of training generalized or personalized artificial intelligence or machine-learning models.
Google Sign-In is separate from the iKAGOO AI Product Advisor. A customer is not required to use the AI Product Advisor in order to use Google Sign-In.
If an authenticated customer voluntarily uses the AI Product Advisor, limited account or order context may be processed where reasonably necessary to answer that customer's request. This does not mean that Google user data is used to train an AI model.
Advertising and profiling
Google user data obtained through Google Sign-In is not sold, used for independent targeted advertising, transferred to data brokers or used to create unrelated advertising profiles.
Access, correction and deletion
Customers may request access, correction or deletion of eligible personal information associated with their iKAGOO account through our official Contact page.
Some information may need to be retained for legitimate transaction, accounting, customs, fraud-prevention, warranty, payment-dispute or legal obligations.
iKAGOO's use and transfer of information received from Google APIs is intended to comply with the Google API Services User Data Policy , including applicable Limited Use requirements.
4. iKAGOO AI Product Advisor and AI Chat
iKAGOO may provide an AI-assisted Product Advisor or chat service to help customers understand vehicle-specific products, compatibility requirements, product specifications, installation considerations, shipping options and customer-support information.
Information processed by the AI Product Advisor
When you voluntarily interact with the AI Product Advisor, the service may process information contained in your messages and relevant website context, including:
- Vehicle make, model and production year.
- Vehicle market and LHD or RHD configuration.
- Original dashboard, instrument cluster, infotainment or audio-system information.
- Vehicle photos or configuration details you voluntarily provide.
- Products or pages you are asking about.
- Product features and compatibility questions.
- Installation and troubleshooting questions.
- Shipping destination or delivery questions.
- Order information where relevant to your support request.
- Previous conversation context where reasonably needed for support continuity.
How AI chat information is used
Information submitted through the AI Product Advisor may be used to:
- Answer product questions.
- Help identify potentially suitable vehicle-specific products.
- Collect information needed for compatibility review.
- Explain product features and installation requirements.
- Explain shipping methods or estimated shipping charges.
- Assist with order, installation and after-sales questions.
- Maintain reasonable conversation continuity.
- Detect misuse, spam, fraud or security issues.
- Improve iKAGOO prompts, product knowledge, workflows and customer-support quality.
- Transfer complex matters to human customer support where appropriate.
AI service improvement
AI conversations may be reviewed or analyzed to improve iKAGOO's internal product knowledge, instructions, prompts, compatibility procedures, support workflows and service quality.
This is separate from Google Sign-In data. Google user data obtained through Google Sign-In or Google APIs is not used for AI or machine-learning model training.
AI limitations
AI-generated answers are provided as assistance and may contain errors, incomplete information or incorrect interpretations.
Vehicle-specific automotive electronics can vary according to production year, market, factory equipment, wiring, software version and original vehicle configuration.
Where compatibility review is required, an AI response does not replace final compatibility review by iKAGOO support or technical personnel.
Do not rely solely on an AI-generated answer for safety-critical installation, electrical diagnosis, warranty eligibility or final vehicle compatibility. Additional vehicle photos or system information may be required.
Information you should not submit through AI chat
- Complete credit or debit card numbers.
- Online banking or payment-service passwords.
- Email or website passwords.
- One-time authentication codes.
- Unnecessary identity documents.
- Other sensitive information not needed for your product or support question.
5. Shipping Rates, Destination and Delivery Information
iKAGOO ships vehicle-specific automotive electronics to customers internationally. Available delivery methods and shipping charges may depend on the customer's destination, products ordered, package characteristics and available logistics routes.
Information used to display shipping rates
To calculate or display available shipping methods and estimated shipping charges, iKAGOO or its website systems may use:
- Destination country or region.
- State or province where required.
- City or postal code where required.
- Shipping address during checkout where necessary.
- Products and quantities in the shopping cart.
- Product or package weight and dimensions where configured.
- Order value or product configuration where relevant.
- Available logistics routes, courier services and delivery methods.
Automatic shipping calculation
iKAGOO may automatically calculate or update available shipping options when you change your destination, shipping address, cart contents, product quantity or delivery method.
Shipping calculations may be performed by WooCommerce, iKAGOO shipping rules, logistics integrations, courier services or other service providers used to operate checkout and order fulfillment.
Why shipping rates may change
A shipping rate shown before final checkout may be recalculated if the destination country, postal code, shipping address, products, quantities or delivery method changes.
Rates may also change if a product requires different packaging, a destination is classified as remote, logistics routes change, or a different shipping method is required for the specific order.
The applicable shipping charge is the amount accepted during checkout or otherwise confirmed with the customer for the relevant order.
Versand- und Logistikdienstleister
After an order is placed, iKAGOO may provide necessary delivery information to couriers, freight providers, customs agents, fulfillment services and local delivery partners.
This may include recipient name, delivery address, phone number, email, package information, shipment information and other details reasonably required for transportation, customs processing, tracking or delivery support.
Regional and location information
iKAGOO may use destination information voluntarily entered by customers, regional settings or limited IP-derived country or region information where enabled to improve localization, currency display, product availability or shipping estimates.
Precise GPS or device location is not required for ordinary iKAGOO shopping unless a customer explicitly chooses to provide location information through a feature that requests permission.
6. How We Use Information
Kompatibilitätsprüfung
To review vehicle information and reduce incorrect product configurations or shipments.
Kundenbetreuung
To provide AI-assisted and human product, installation, warranty and after-sales support.
- Kundenkonten anlegen und verwalten.
- To authenticate customers, including through optional Google Sign-In.
- Zur Abwicklung von Zahlungen und zur Bestätigung des Transaktionsstatus.
- To calculate and display shipping options and charges.
- Zur Bearbeitung von Bestellungen und zur Bereitstellung von Sendungsverfolgungsinformationen.
- To check vehicle compatibility and reduce incorrect shipments.
- To provide AI-assisted product and support services.
- Unterstützung bei Installation, Fehlerbehebung, Rücksendungen und Garantiefällen.
- Zur Verhinderung von Betrug, Rückbuchungen, Missbrauch, Spam und unbefugtem Zugriff.
- Zum Betrieb, zur Sicherung und zur Verbesserung von iKAGOO.com.
- To improve internal product knowledge and support procedures.
- Um Marketingmitteilungen zu versenden, sofern eine Einwilligung oder eine andere Rechtsgrundlage vorliegt.
- Zur Erfüllung steuerlicher, buchhalterischer, zollrechtlicher, zahlungsbezogener und rechtlicher Verpflichtungen.
7. Legal Bases for Processing
| Vertrag | We process information needed to accept and fulfill orders, review compatibility, calculate delivery options, collect payment, ship products and provide requested support. |
|---|---|
| Gesetzliche Verpflichtung | Information may be processed or retained where required for tax, accounting, customs, consumer-protection, payment or regulatory purposes. |
| Berechtigte Interessen | We may process information to secure the website, prevent fraud, improve compatibility procedures, operate customer support, diagnose technical problems and improve the customer experience, provided those interests do not override applicable privacy rights. |
| Einverständnis | Where required, we rely on consent for optional marketing communications, non-essential analytics, cookies or other optional technologies. Consent may be withdrawn through available controls. |
9. Cookies, Analytics and Website Technologies
iKAGOO.com uses cookies and similar technologies to operate the store, maintain carts and sessions, authenticate accounts, remember preferences, calculate or maintain shipping selections, measure website performance and understand general website usage.
| Essenzielle Cookies | Used for cart, checkout, login, security, fraud prevention, consent settings and essential website functions. |
|---|---|
| Einstellungs-Cookies | Used to remember language, currency, region, display and account choices where available. |
| Google Analytics | May be used to measure traffic, website performance, acquisition sources and aggregated interaction information. |
| Microsoft Clarity | May be used to understand clicks, scrolling, page interaction and technical usability. Sensitive fields should be masked according to configured service settings. |
| Cart and shipping technologies | May be used to maintain cart contents, destination selections, checkout sessions and available shipping methods. |
| Marketingtechnologien | May be used only where enabled and legally permitted to measure marketing or promotional performance. |
Where required by law, non-essential cookies are used only after consent. Disabling essential cookies may prevent login, cart, checkout or shipping calculation functions from operating correctly.
10. Datensicherheit
- HTTPS: iKAGOO.com uses encrypted HTTPS connections for supported website traffic.
- Zahlungsaufteilung: full payment-card information is handled by payment providers rather than stored directly by iKAGOO.
- Zugriffskontrollen: access to customer information is limited to personnel and providers who reasonably require it for legitimate business purposes.
- Webseitenschutz: firewall, anti-spam, monitoring, security and backup systems may be used to identify or prevent unauthorized activity.
- Datenminimierung: compatibility reviews, AI conversations and shipping calculations should use only information reasonably necessary for the relevant service.
No website, online service, AI system or transmission method can be guaranteed to be completely secure. Contact iKAGOO if you believe your account or information may have been compromised.
11. Data Retention
| Bestellungen und Transaktionen | Retained for periods reasonably required for order fulfillment, accounting, tax, customs, fraud prevention, warranty, chargeback and legal obligations. |
|---|---|
| Kompatibilitäts- und Supportdaten | Retained during the customer relationship, applicable warranty period and a reasonable period afterward for troubleshooting, repeat support, disputes and product-history review. |
| AI chat records | May be retained where reasonably required for customer-support continuity, security, abuse prevention, internal product knowledge, support-quality improvement and dispute handling. |
| Google Sign-In information | Retained while the customer account is active and afterward where reasonably required for transaction records, security, fraud prevention or legal obligations. |
| Shipping information | May be retained as part of order records for fulfillment, tracking, customs, warranty, accounting and dispute-resolution purposes. |
| Marketing information | Retained until consent is withdrawn, the customer unsubscribes or the information is no longer reasonably required. |
| Analyse- und Sicherheitsprotokolle | Retained according to configured service settings and for periods reasonably required to analyze performance, diagnose issues and protect the website. |
12. Your Privacy Rights
Depending on your location and applicable law, you may have rights including:
- Zugang: Informationen über die zu Ihrer Person gespeicherten personenbezogenen Daten anfordern.
- Korrektur: request correction of inaccurate or incomplete personal information.
- Streichung: request deletion where no legal or legitimate retention reason applies.
- Einschränkung: gegebenenfalls die Einschränkung bestimmter Verarbeitungsvorgänge beantragen.
- Einwand: Widerspruch gegen bestimmte Verarbeitungen, die auf berechtigten Interessen beruhen, oder gegen Direktmarketing.
- Portabilität: request certain information in a usable format where applicable.
- Einwilligung widerrufen: die Einwilligung zur fakultativen Verarbeitung widerrufen, ohne dass dies Auswirkungen auf die rechtmäßige Verarbeitung in der Vergangenheit hat.
- Beschwerde: wenden Sie sich gegebenenfalls an die zuständige Datenschutzbehörde.
We may request information to verify your identity before processing certain privacy requests.
A deletion request does not automatically require deletion of records that must or may lawfully be retained for tax, accounting, customs, fraud prevention, payment disputes, warranty, transaction history or legal claims.
13. Notice for California Residents
Where California privacy law applies, eligible residents may have rights to know, access, correct and delete personal information and to opt out of certain regulated sale or sharing activities.
iKAGOO does not sell personal information for monetary consideration. If iKAGOO later uses technologies that constitute regulated “sharing” under applicable California law, any required notice or opt-out method will be provided.
14. International Data Transfers
iKAGOO serves customers internationally. Personal information may be processed in China or in other countries where our payment, hosting, authentication, analytics, logistics, AI, communications or technical service providers operate.
Where required by applicable law, appropriate contractual, technical or organizational safeguards may be used for international transfers.
15. Children’s Privacy
iKAGOO.com and its automotive electronics products are intended for adult customers and are not directed to children.
We do not knowingly collect personal information from children where parental consent would be legally required. Contact us if you believe a child has submitted personal information so that the matter can be reviewed.
16. Changes to This Privacy Policy
We may update this Privacy Policy when our website, Google Sign-In, AI Product Advisor, shipping systems, providers, legal obligations or data-processing practices change.
The updated version will be published on this page with a revised “Last updated” date. Where required, material changes may also be communicated through an appropriate website notice.
17. Privacy Contact
For privacy questions, Google Sign-In data requests, AI chat privacy questions, account deletion requests or other privacy matters, contact iKAGOO through our official Contact page.
Unternehmen: Shenzhen Oak Bay Electronic Technology Co., Ltd.
Ansprechpartner für Datenschutzfragen: Kontaktieren Sie iKAGOO
Website: www.ikagoo.com
Terms: Allgemeine Geschäftsbedingungen
Bearbeitung von Anfragen: We may verify identity before processing certain privacy requests and will respond within the period required by applicable law.
