At a glance

• Term: 12 months from delivery date (calendar).
• Scope: hardware defects under normal, intended use; firmware stabilization updates.
• Auflösung: repair, replacement, or parts dispatch—at Ikagoo’s discretion.
• Turnaround: typically 5-10 Arbeitstage after item arrives at our facility.
• Proof: order number, serial number, issue video/photos, and installation environment details.

What’s covered

• Manufacturing defects in main boards, displays, touch panels, cameras, harnesses, and included accessories
• Abnormal failure under normal vehicle voltage (12–14.6V) and recommended wiring
• Firmware bugs that materially affect core functions (boot, audio, CAN, camera feed)
• Early-life failure (DOA) is handled under our Transportschaden-Garantie for speed, then rolled into warranty record

What’s not covered

• Installation mistakes: cut/spliced looms, reversed polarity, unsupported harness adapters
• Physical damage: cracked screens, bent pins, broken brackets, stripped screws
• Liquid ingress, corrosion, heat damage, or evidence of short circuits
• Third-party flashing/rooting and non-Ikagoo firmware or unauthorized repairs
• Cosmetic wear, scratches, or consumables (adhesives, tapes) after use

If unsure, message support with photos/videos before uninstalling. We’ll confirm the path to protect coverage.

How to file a warranty claim

1. Submit claim: provide order number, serial number, photos/videos, and the vehicle model/year via warranty form.
2. Remote triage: we review logs, suggest quick checks, and provide firmware if needed.
3. Ship to hub: pack with original foam; include RMA # outside the carton; use a trackable service.
4. Inspect & test: bench + CAN tests replicate the issue; we keep you updated.
5. Repair / replace: return shipping arranged after completion; tracking shared by email.

Resolution options & costs

• Repair: parts and labor covered when in-warranty.
• Replacement: like-for-like or nearest equivalent if the exact model is discontinued.
• Advance replacement: case-by-case; deposit may apply until the faulty unit is received.
• Versand: In-warranty — inbound freight is customer-paid unless DOA/our error; return freight after warranty work is covered by Ikagoo. Out-of-warranty — customer pays both inbound and return freight.

Installer & environment guidelines

• Disconnect vehicle battery per manual; avoid voltage spikes during start/stop
• No cutting/splicing of harness—use plug-and-play looms and labeled adapters
• Route camera cables away from power lines to avoid interference
• Secure grounds; verify CAN settings and DIP/switch profiles match the vehicle trim
• Keep proof of install (photos/video); helpful for claim triage

Firmware & parts availability

• We provide stabilization firmware and necessary patches during the warranty term
• Common spares (screens, touch panels, harnesses, cameras) are stocked for typical models
• End-of-life or rare trims may shift to repair-first policy if like-for-like replacement is unavailable

Schnelllinks

• Weltweiter Versand & Sendungsverfolgung
• Einfache Rückgaben & Rückerstattungen
• Garantie bei Transportschäden
• Sichere Zahlungen
• 24-hour Antwort